Restaurant Employee Onboarding Checklist
Use this onboarding checklist to ensure your new employees have an efficient and successful onboarding experience when joining your restaurant.
Restaurant Employee Onboarding Checklist
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DOCUMENTS & SET UP
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Employee folder created (paper and/or digital)
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Employee has complete W-9 and other employment documents
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Employee has provided direct deposit/bank information
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Employee has provided all relevant contact information
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Employee has received welcome packet and training documents/manual
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Employee has received a copy of the employee handbook
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Company culture documents (include dress code, professional ethics, and the code of conduct)
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Give an overview of the restaurant, mission, and goals
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Reviewed scheduling policies (shift swaps, request time off, sick days)
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Compensation and benefits documents
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Job description and responsibilities
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Name tag has been created and ordered
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Uniform has been provided
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The schedule has been provided, the employee has been informed of where and when the schedule will be posted
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Employee has been set up in your systems (payroll, scheduling, POS, etc)
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New hire introduction to other employees
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Give a full tour of the restaurant facility
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EMPLOYEE TRAINING
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TRAINING MATERIALS (Walk employee through training manual (or videos))
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POS TRAINING (Set up training on POS system)
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TEAM TRAINING (Partner with another employee to assist with training)
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PRODUCT KNOWLEDGE (Set up training and overview of menu and drink items)
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CUSTOMER SERVICE APPROACH (Set up practice customer service examples including problem-solving skills, food/drink mistakes, resourcefulness, empathy, etc)
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FLOOR TRAINING (walk the employee through greeting customers, taking orders, upsell items, running food, etc)
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MENU TESTING (employee has clear understanding of menu, had menu testing, and passed menu test)
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SHIFT ROLES (Set up shifts so employee can experience different roles in the restaurant)
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CONTINUED TRAINING
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EMPLOYEE FIRST SHIFT RUN (partner with a shadow)
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EMPLOYEE SECOND SHIFT RUN (partner with a shadow)
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SCHEDULE ADDITIONAL SHADOW TRAINING (if needed)
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FEEDBACK (things to review/work on)
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ADDITIONAL TRAINING (if needed)
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PRAISE (positive feedback/boost confidence)
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QUESTIONS AND CONCERNS (let new employee give feedback or ask questions)
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SET PERFORMANCE GOALS
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CHECK-INS (one month, three months, six months)
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EMPLOYEE REVIEW AND QUESTIONNAIRE (3, 6,9 , and 12 months)
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