Top 15 Mistakes Made By Customer Service Professionals
Customer Service
-
Lack of knowledge
-
Not being honest
-
Absence of ownership
-
Not being friendly
-
Not listening
-
Talking too much
-
Not apologizing
-
Not asking questions
-
Using jargon
-
Overusing scripts
-
Arguing with customers
-
Showing no empathy
-
Lack of manners
-
Not delivering on promises
-
Taking customers for granted