Client Exit Survey

Tip: Ask open-ended questions when possible to get the most complete information. If using a checkbox format survey, try and provide a scale of responses instead of a yes/no response.

Did we meet your goals?

Is our staff knowledgeable?

How could we have improved our communications with you?

How was our onboarding when you became a client?

How was our close-out process when you left us as a client?

What do you wish we had done differently?

What do you dislike about our services?

Are you likely to recommend our agency to a colleague or contact?